More than 53 percent of frequent fliers say that air travel has gotten worse for them in the past year despite statistics showing the industry performing at its all-time best. Purdue University airline expert Erin Bowen said passengers' perception of their air travel experience has declined for four years, a period in which industry statistics have improved annually. "Airlines are doing a poor job of conveying quality performance and improvements in areas such as on-time arrival rates to passengers," said Bowen, a professor of technology leadership and innovation in the College of Technology. "Airlines like Southwest who push a service-oriented message continue to score highest in passenger friendliness for consumers." Read the full news release.