Keynote Address 1
The Alignment of Culture, Strategy, and Other Institutional Practices to Support the Successful Implementation of Lean Higher Education.
Bill Balzer, Vice President for Faculty Affairs and Strategic Initiatives at Bowling Green State University, Ohio, USA
Synopsis
Creating institutions of higher education where leaders and employees embrace and apply Lean principles and practices in their daily work requires significant organizational change. While acknowledging that Lean Higher Education (LHE) offers significant potential benefits, there are many institutional practices including culture, strategy, and leadership that, if not aligned with LHE, will undermine its potential to become part of the DNA of a college or university. Unfortunately, inadequate assessment and, where appropriate, changes to these institutional practices may provide significant challenges that delay the acceptance of LHE or lead to its failure. This address will identify a broad number of influential institutional practices and highlight how they can unintentionally work at cross-purposes to reduce the acceptance and effectiveness of LHE. Opportunities to better align institutional practices with LHE will also be discussed, thereby creating the optimal institutional conditions to create a truly Lean college or university.
Contents
- There is considerable evidence supporting the benefits of institution-wide implementation of Lean Higher Education (LHE)
- The successful implementation of LHE will depend upon the alignment of culture, leadership, and other institutional practices with Lean principles and practices
- Failure to consider the impact of these institutional practices can delay the acceptance of LHE or lead to its failure
- Identifying, assessing, and improving these influential institutional practices will significantly improve the successful implementation of LHE
Biography
Bill Balzer is Vice President for Faculty Affairs and Strategic Initiatives at Bowling Green State University in Ohio, USA. Balzer is a LSS Black Belt and professor in BGSU's nationally ranked doctoral program in industrial-organizational psychology. He has published over 50 articles and chapters on topics including the application of Lean principles and practices to higher education. His 2010 book, Lean Higher Education, was the first book to translate Lean principles and practices for leaders in higher education. He received his Master's degree from Rensselaer Polytechnic Institute and Ph.D. from New York University, both in the fields of I-O psychology.
Keynote Address 2
Six Sigma in Higher Education: Opportunities and Challenges
Dr Douglas C. Montgomery, Regents’ Professor, ASU Foundation Professor of Engineering, School of Computing, Informatics, and Decision Systems Engineering, Arizona State University
Synopsis
Six Sigma is the latest in a series of approaches to business improvement. Its applications have spread far beyond its manufacturing origins into many business sectors, including financial services, health care, public service, national defense, and higher education. This presentation focuses on two aspect of Six Sigma in higher education; the development of a Six Sigma education program, and the utilization of Six Sigma principles to address some of the issues facing higher education. The procedure used to develop a successful Six Sigma education program is described and the key factors that led to its success are presented. Six Sigma and related tools such as lean can be effectively utilized in addressing some important issues in modern higher education including student retention and facility utilization. Some unique features of the higher education environment that impact a Six Sigma deployment are discussed.
Contents
- What make Six Sigma (and other related tools such as lean) work?
- Keys to develop a successful Six Sigma education program.
- Why is higher education (and many other service organizations) different?
- Adapting the Six Sigma toolkit to higher education.
- Some typical applications and the tools used.
Biography
Douglas C. Montgomery, Ph.D., is Regent's Professor and ASU Foundation Professor of Engineering at Arizona State University. He was the John M. Fluke Distinguished Professor of Engineering, Director of Industrial Engineering and Professor of Mechanical Engineering at the University of Washington in Seattle. He was a Professor of Industrial and Systems Engineering at the Georgia Institute of Technology. He holds BSIE, MS and Ph.D. degrees from Virginia Tech. Dr. Montgomery's industrial experience includes engineering assignments with Union Carbide Corporation and Eli Lilly and Company. He also has extensive consulting experience.
Dr. Montgomery's professional interests focus on industrial statistics, including design of experiments, quality and reliability engineering, applications of linear models, and time series analysis and forecasting. He also has interests in operations research and statistical methods applied to modeling and analyzing manufacturing systems. He was a Visiting Professor of Engineering at the Monterey Institute of Technology in Monterey, Mexico, and a University Distinguished Visitor at the University of Manitoba. Dr. Montgomery has conducted basic research in empirical stochastic modeling, process control, and design of experiments. The Department of Defense, the Office of Naval Research, the National Science Foundation, the United States Army, and private industry have sponsored his research. He has supervised 68 doctoral dissertations and over 40 MS theses and MS Statistics Projects.
Dr. Montgomery is an author of twelve books, including Design and Analysis of Experiments, 8th edition (2012), Introduction to Statistical Quality Control, 7th edition (2012), Engineering Statistics, 5th edition (2011, with G. C. Runger and N. F. Hubele), Applied Statistics and Probability for Engineers, 6th edition (2015, with G.C. Runger), Response Surface Methodology, 4th edition (2016, with R. H. Myers and C.M. Anderson-Cook), Generalized Linear Models, 2nd edition (2010, with R. H. Myers, G. G. Vining and T.J. Robinson), and Introduction to Linear Regression Analysis, 5th edition (2012, with E. A. Peck and G. G. Vining). He has also authored over 260 archival journal papers
He is currently one of the Chief Editors of Quality and Reliability Engineering International and is a former Editor of the Journal of Quality Technology. He has served as the Applied Probability and Statistics Department Editor and as the Quality and Reliability Engineering Department Editor for IIE Transactions and as an Associate Editor for several other journals.
Dr. Montgomery is an Honorary Member of the American Society for Quality, a Fellow of the American Statistical Association, a Fellow of the Royal Statistical Society, a Fellow of the Institute of Industrial Engineers, an Elected Member of the International Statistical Institute and an Academician of the International Association for Quality. He has held several national offices in ASQ, ASA, and IIE. His recognition awards include the Shewhart Medal, the Distinguished Service Medal, the William G. Hunter Award, the Brumbaugh Award, the Lloyd S. Nelson Award, and the Shewell Award (twice) from the American Society for Quality, the Deming Lecture Award from the American Statistical Association, the George Box Medal from ENBIS (European Network for Business and Industrial Statistics), the Greenfield Medal from the Royal Statistical Society and the Ellis R. Ott Award. He has also received several outstanding teaching awards, including the Arizona State University Engineering College Graduate Teaching Excellence Award in 1994. He was named an ASU Outstanding Doctoral Mentor in 2004.
Keynote Address 3
A creative hands-on approach to teaching and applying Lean Six Sigma
Bill Hooper, President of William Hooper Consulting
Synopsis
While Lean Six Sigma has been widely accepted in manufacturing and service organizations, it’s acceptance in higher education has been slow. Universities are beginning to teach the concepts of LSS in courses, yet even fewer are actually applying these tools to their operations. Training and energizing students, faculty, staff, and administration to use Lean Six Sigma requires an interactive approach. Active participation by the learners is necessary for complex topics to be truly understood. This presentation will address a different model for teaching probability and statistics leading to an energized application of continuous improvement.
To understand and remember a subject, according to experts in the field, three areas must be in place: useful, relevant and interesting or shocking. This is necessary to inspire motivation, self-directly learning, and critical thinking skills in the classroom, which prepares students for the competitive global market. Educational institutions have been research techniques to meet this need and incorporate thought-provoking activities that engage students in hands-on learning. It is necessary to transform the classroom from a passive to an active environment in order to improve the learning experience, increase content retention, and improve student engagement. This presentation will demonstrate several unique and unusual techniques to teach probability, statistics, and design of experiments including two innovative audience participation card illusions that provide creative ways to engage students.
Contents
- The science of how and why we remember a new subject.
- Demonstration of a 1930’s card illusion to explain the multiplication principle of probability.
- A second card illusion called “the mysterious phone number” to demonstrate the difference between combinations and permutations in probability theory.
- The first card illusion used to demonstrate a 5-factor full factorial designed experiment.
The outline of a different course to teach Lean Six Sigma and a new methodology on how to apply it.
Biography
William (Bill) Hooper is President of William Hooper Consulting, a firm he started in 2012 with the mission of teaching and applying the concepts of Lean Six Sigma for small and mid-sized companies. His company’s business model is centered around innovative courses taught primarily hands-on using card and coin illusion, juggling and experimental helicopters to teach such areas as probability, hypothesis experimental method, statistical process control, capability analysis, regression modeling and Design of Experiments. Bill Hooper has taught the courses throughout the US, Canada and internationally in Nigeria and Saudi Arabia. He has applied the model for large scale improvements in quality, downtime, rework elimination and cycle time reduction for manufacturing and transactional companies.
Bill is the author of the book published by CRC Press, Data, Statistics and Continuous Improvement: Creative Hands-on Techniques scheduled for worldwide distribution May of 2017.
He has an undergraduate degree in Engineering from the University of Michigan, an advanced degree from Indiana University and holds five American Society for Quality Certifications including one of eighty-nine Certified Six Sigma Master Blacks.
Keynote Address 4
Top Business and Technology Trends in Higher Education
Gail Farnsley, Executive Partner with Gartner
Synopsis
This presentation will outline key higher education challenges and recommendations based on business and technology trends from Gartner research. The key message is that in digitalizing education, leaders need to engage stakeholders in order to visualize the future and work together to achieve the vision. Additionally, digital education involves an extended ecosystem, including more partners than ever before. Increased external collaboration will provide even more opportunities to apply lean six sigma tools to streamline processing throughout the ecosystem.
Contents
- Introduction to Gartner 2017 CIO Agenda Survey Results
- Top Higher Education Business Trends
- Top Higher Education Technology Trends
- Recommendations
Biography
Gail Farnsley is an Executive Partner with Gartner, where she works with CIOs and other executives as a trusted advisor to help them achieve their business objectives.
Gail began her career as a programmer at Public Service Indiana, spent 10 years at Georgia-Pacific, then joined Cummins, where she led IT for EMEA and the Power Generation business unit, and finally led the global IT organization as VP of IT and CIO.
After Cummins, Gail took a “reverse sabbatical” – teaching at Purdue and launching the Affinity Group Alliance for the National Center for Women & Information Technology (NCWIT).